New customer relationship

Would you like to improve the quality and quantity of your cutomer base? 

Professional acquisition (workshop, implementation support)

Acquisition is the first step towards long and good business relations. Telesales is a method to systematically and professionally establishing contacts as well as getting valuable up-to-date market information.

The art of telesales is to quickly build a complaisant relationship, to ask the right questions, to listen actively, to bring the benefits to the point and to qualify opportunities.

vedamanagement has a wealth of expertise in telephone acquisition and can advise you on the basis of your daily practice. Professional acquisition is ideal when you are planning to launch new products or open up new markets.

Is your salesforce really aware of your customers needs?

Selling means understanding (workshop, implementation support)

Salespeople are often eloquent, but generally neither ask enough questions nor do they listen with the right degree of empathy. Selling, however, means understanding the prospect or the customer and knowing his or her company and values. Many objections only arise up due to the fact that offer and demand are not on the same wavelength.

Selling also means mastering the entire sales cycle: from the acqusition to the question process to the benefit demonstration through to the active full reference.

Based on your daily practice, vedamanagement optimizes your individual strengths and talents.

Are your key accounters master of role play?

Key accounting (workshop, coaching, implementation support)

What is true for salespeople is also of great significance for key-accounting people. In addition to that, communication takes place with different role players. Decision-maker, decision preparer, informant, guardian, user, user represetative and so on. 

The skill lies in setting up the interests of all the different role players subtly and continuously in line with the common goal and the corresponding solution.

Based on your practice, vedamanagement optimizes the individual strengths and talents.

What about the communication of your consultants?

Succesful and sustained selling of your consulting services (workshop, coaching, implementation support)

Consultants are often brilliant what their knowledge is concerned. The communicative processes are often neglected although several studies prove that the success of a consultant depends to a great extent on the right understanding of the situation and the perspective of their mandators.

Consulting means to harmoniously combine expertise and a knowledge of the processes aligning them with the customer's goals.

Based on your practice, vedamanagement optimizes the individual strengths and talents.

Do your technicians and maintenance people talk about their performance?

Communication for technicians und maintenance people (workshop, coaching, implementation support)

Technicians and maintenance people are generally welcome because they are there to solve problems. However, performance is often not sufficiently communicated and the customer is not well-enough informed about the steps that were necessary, which benefit was generated and what invoice amount can be expected.

Technicians and maintenance people are often very near to the customer. They auto- matically get up-to-the-minute information about changes, new orientations, problems and so on, which with the right sales-minded approach and communication skills could easily be turned into lucrative projects.

Based on your practice, vedamanagement optimizes the individual strengths and talents.